Is the bobbin installed corectly? Try taking it out and installing it where the bobbin rotates counter clockwise. Make sure that the thread is not of a weight that that your machine is not rated for (apohlstery thread does not work well on some machines). Make sure that it is slid through all of the proper notches and use the wheel to have the needle pull it up before beginning to sew. If this doesn't work refer to a manual for that brand.
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