Knowledge Article
C116445
There is no picture or a black screen appears in the viewfinder or LCD when attempting to record.
Follow
this procedure to troubleshoot if there is no picture or a black screen
appears in the viewfinder or LCD when attempting to record.
NOTES:
- Because
each of these steps represents a possible solution to this issue, check
the viewfinder or LCD status after completing each step.
- It
may be necessary to refer to the operating instructions provided with
the camcorder for information on how to perform a task on your specific
model.
- Ensure the lens cap on the front of the camcorder has been removed.
- Ensure a fully-charged battery is inserted in the camcorder.
- Ensure the STANDBY/LOCK switch is set to the STANDBY position.
- Turn on the camcorder and set it to the CAMERA mode.
- Look to see if an image can be seen in the viewfinder or LCD.
IMPORTANT:
Some camcorders have both a viewfinder and LCD. To conserve power, the
viewfinder and LCD will not display at the same time. To use the
viewfinder, the LCD must be closed.
- If the issue is not resolved, reset the camcorder to factory specifications.
NOTE: If the issue is still unresolved after completing the troubleshootin
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