Hello,
I cant understand what device (laptop/desktop)you are using.
So i will try to present, desktop or the laptop also.
Click on the link
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
And clink on RUN NOW from right side box
It will fix your problem.
It could be a problem with the lens, you shouldtry cleaning the lens, it's already gone bad there is no harm in trying.
If you take a little risk can solve.Follow the instruction: Don't panic it's very simply.
For Laptop http://www.insidemylaptop.com/disassemble-gateway-mx-model-ma2a-series-laptop/
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
http://www.howtodothings.com/computers/a3631-how-to-clean-a-cd-rom-drive.html
Hope it will help you.
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