You may have a jam under the needle plate. Take it off and have a look.
It is often a simple case of one of the threads not passing through the tension discs correctly. Try re-threading upper and lower, making sure the presser foot is up at the time.
Are you sewing a fine material? Sometimes fine fabric gets pushed down through the universal needle plate hole which is slightly elongated. If this is the case you need a straight stitch needle plate. You cannot do zig zig or anything other than straight stitch with this plate.
If re-threading does not do it and you do have a soft fabric, try popping some freezer paper or similar under the first few centimeters of sewing before buying another needle plate, it might work.
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