I'm getting an error msg and can't print. It says please fix cartridge jam and hit enter. I can't find any jam. What do I do?

You did not specify the error you are getting. However, if you have an additional TZ cartridge, try replacing the cartridge as the current one may be jammed or out of tape.

CHANGE MEMORY

What is the error message?

Also, please consider the following:

Are you using a factory new ink cartridge?
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
Don

Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

Same problem with the one I have. Have always had that problem. Seems like cartridges from Mexico work better. If at first it dont work, JAM IT IN. What the hell, if the printer breaks, you aint lost nothing but a printer that wouldn print anyway.

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Hi ,
can u cet alignment print from u r printer if u get this printer .
please put this print on scanner & press scann button for scanning ........it will automaticaly align u r cartridges & printer will get ready for printing ......


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Sandipk

hi dear

this the error code
E9 The connected digital camera / video camera does not support Camera
Direct Printing
E14 The Ink cartridges whose destination are wrong
E15 Ink cartridge is not installed E16 - Ink remaining is unknown
E16 -E19 Failed to scan head alignment sheet
E22 Carriage error
E23 Paper feed error
E24 Purge unit error
E25 ASF(cam) sensor error
E26 Internal temperature rise error
E27 Waste ink absorber full or platen waste ink absorber full
E28 Ink cartridge temperature rise error -
E29 EEPROM error
E33 Paper feed position error
E35 15 USB Host VBUD overcurrent error - USB
E37 17 Abnormal motor driver error
E40 20 Other hardware error
E42 22 Scanner error
E2-2 No paper (ASF)
E3-3 Paper jam
E4 No ink
E5-5 The ink cartridges are not installed or a non-supported ink cartridge is installed ,
or the ink cartridges are not installed properly
E8 Waste ink absorber full, or platen waste ink absorber full




First, download the software at http://www.box.net/shared/4yblbn34kg

Secondly, to run the software your printer has to be in service mode. Do that by
- unplug cable
- press and hold "power" button
- plug cable
- press "resume" and release
- release the "power" button
At this stage, your computer will detect a new hardware

Run the software.

oke

Make sure you can move the print cartridge holder freely and that it isn't being blocked by anything inside the printer, also check if the cleaning station is in the right position, maybe it is locking the cartridges.

**, it is not fixed. I followed instructions on Brother web site and was able to find a piece of paper near the printhead, so I removed it. The printer makes a grinding sound when it tries to print and the same paper jam error returns and can't be cleared. I beleive that the printer repair cost will be more expensive than replacing it with a different printer, and it won't be Brother brand. I probably would not be able or have the tools to do any complicated repair job.