Canon MultiPASS MP370 All-In-One InkJet Printer Logo

Related Topics:

Posted on Jan 24, 2011
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Motherboard battery was disconnected and reconnected,when powered on it displays data error check printer.press set key

1 Answer

Sudeep Chatterjee

Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

  • Canon Master 3,267 Answers
  • Posted on Jan 24, 2011
Sudeep Chatterjee
Canon Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Joined: Aug 29, 2008
Answers
3267
Questions
10
Helped
1159273
Points
10260

Perform the setup once again since all previous data/setting has been lost when the battery was disconnected

  • luz peru
    luz peru Apr 10, 2014

    hello! could you please be more specific on how to perform the setup once again since i'm encountering the same problem than kamfa_munya? thank you!!!

  • mw210461
    mw210461 May 21, 2022

    Here is my procedure to overcome the undocumented error, related to a dead buffer battery.
    You can download my procedure from here as well:
    https://app.box.com/s/td45r2jbau8auvgaib...

    This error is NOT mentioned in the user guide; it is not even mentioned in the technical repair and service manual!

    If "Data Error Press Set Key" is displayed whenever connecting the Canon MP360 to the power line:

    -Do NOT try the 'Set' key (arrow down), it won't work; you can only use the '-' key (arrow left)
    -You will notice that the 'SCAN' button will erroneously show 'FAX' on a MP360 (it has no FAX!)
    -The printer may work for COPY, but will NOT be recognized correctly as a USB device; any installation attempt under Windows (2k,XP,7..) will decline the USB device as 'unknown'.

    Root cause: an undocumented buffer battery (most likely CR2450, not even mentioned in the service/repair manual, not shown on schematic drawing either).
    When it is empty all settings are screwed, the data memory is corrupted or plain empty. This affects the USB connectivity as well.
    This following method works to revive the printer.
    Locating and replacing the dead battery is NOT mandatory. It would require major surgery to the printer case, removal of many parts.
    You can continue with the dead battery, but will be forced to rerun this procedure below whenever reconnecting the power cable. Turning the printer off into standby is OK; the settings are kept in memory as long as power is applied to the printer.

    1)Hold 'COPY' button while connecting printer to the power line to start the printer
    2)Press 'Start' button as shown in the display
    3)Press 'Set' key as shown in the display; the printer will remap the keys correctly to continue
    4)Follow the flow chart below to reset the firmware; you probably do NOT need the first section "All Clear", as the memory is most likely completely wiped anyway.

    In a nutshell you need to press this key sequence, i.e. the second portion of the flowchart:
    1.'Additional Functions' - 'Scan' - 'Copy' - 'Scan' - several times '+'(right) to reach #5 (Type) - 'Set'
    2.Leave 'FW1' for the MP360 - 'Set'(down) twice to accept the firmware and location 'USA'
    3.'Stop/Reset' to finish this procedure

    All this may apply to the MP370 as well; simply choose 'FW2' in this case by switching the "#5 Type" with the left/right arrow key to the alternate firmware choice.
    As long as you do not unplug the printer it will now work as it should; it can be controlled via USB and execute all functions again. It will even work in Windows 10 if selecting it as MP260...

    MW 05.2022

×

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Need to clear In Use/Memory light on Canon MX340 printer

Step 1 Press the "Menu" button on the MX340 until "Device Settings" appears on the LCD display.
2.
Press the left or right arrow keys to select "Reset Settings," and then press "OK" to load the Reset Settings menu.

3.
Press the left or right arrow keys to select "All data," and then press "OK" to reset data on the MX340 to factory default settings.

If you need further help, reach me via phone at https://www.6ya.com/expert/david_eb7ea98642566cc6

0helpful
1answer

Cannon MP360 give me data error press set key on display

Here is my procedure to overcome the undocumented error, related to a dead buffer battery.
You can download my procedure from here as well:

https://app.box.com/s/td45r2jbau8auvgaib760mannemz4msr

This error is NOT mentioned in the user guide; it is not even mentioned in the technical repair and service manual!

If "Data Error Press Set Key" is displayed whenever connecting the Canon MP360 to the power line:

-Do NOT try the 'Set' key (arrow down), it won't work; you can only use the '-' key (arrow left)
-You will notice that the 'SCAN' button will erroneously show 'FAX' on a MP360 (it has no FAX!)
-The printer may work for COPY, but will NOT be recognized correctly as a USB device; any installation attempt under Windows (2k,XP,7..) will decline the USB device as 'unknown'.

Root cause: an undocumented buffer battery (most likely CR2450, not even mentioned in the service/repair manual, not shown on schematic drawing either).
When it is empty all settings are screwed, the data memory is corrupted or plain empty. This affects the USB connectivity as well.
This following method works to revive the printer.
Locating and replacing the dead battery is NOT mandatory. It would require major surgery to the printer case, removal of many parts.
You can continue with the dead battery, but will be forced to rerun this procedure below whenever reconnecting the power cable. Turning the printer off into standby is OK; the settings are kept in memory as long as power is applied to the printer.

1)Hold 'COPY' button while connecting printer to the power line to start the printer
2)Press 'Start' button as shown in the display
3)Press 'Set' key as shown in the display; the printer will remap the keys correctly to continue
4)Follow the flow chart below to reset the firmware; you probably do NOT need the first section "All Clear", as the memory is most likely completely wiped anyway.

In a nutshell you need to press this key sequence, i.e. the second portion of the flowchart:
1.'Additional Functions' - 'Scan' - 'Copy' - 'Scan' - several times '+'(right) to reach #5 (Type) - 'Set'
2.Leave 'FW1' for the MP360 - 'Set'(down) twice to accept the firmware and location 'USA'
3.'Stop/Reset' to finish this procedure

All this may apply to the MP370 as well; simply choose 'FW2' in this case by switching the "#5 Type" with the left/right arrow key to the alternate firmware choice.
As long as you do not unplug the printer it will now work as it should; it can be controlled via USB and execute all functions again. It will even work in Windows 10 if selecting it as MP260...

MW 05.2022






resetmp360_2-3jqvxoi5yeptovufs1khxhxx-d-0.jpg

resetmp360_2-3jqvxoi5yeptovufs1khxhxx-d-1.jpg
0helpful
1answer

#324 chak printer alram cameing

when you power on your fax machine and display show DATA ERROR its mean that 3 volts battery on the main board expired and lose all data fax number, logo and related with cartridge ink data so first of all you replace the battery. (this is a pure technical job and if your are not a technician you must take help of a technician)
After replacement of battery you power on fax machine and press
function key display show DATA REGISTRATION
press # display show #1SSSW
press left arrow key one time display show TEST MODE
press start/copy key display show TEST MODE [1]-[8]
press # display show AMI MODE
Press 7 display show FACULTY 1-6
press 5 display show INK CHECK 1-2
press 2 and start key
display show INK=YES and INS (ink level any one within 100 for example 42/205 you just remember first two digit of lest side)
press stop display show FACULTY 1-6
press 6 display show LOST INK CHECK
press start/copy key display show LOST INK CHECK [1]-[2]
press 2 display show SET LOST CNT
press start/copy key display show LOST INK= (here you enter the last left side two digit which you remember for example 42)
press start/copy key
press stop two times
and unplug fax and plug again now your fax machine is okkkkk
NOTE:- If you can't get the success first time you must try until you get the success because this is the only way to get success
0helpful
1answer

The printer will not print, and it keeps saying that the printer door is open, but it's not. I just replaced the cartridges, but I made sure the door was closed. How can I get this working?

Hi,

You may try the following to resolve the issue,

  • Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.
  • Check if the error message still displays. If it does continue with next step.
  • Inspect the cartridge door and the area around it to make sure that no obstructions prevent the door from closing completely.
  • Check if the error message still displays. If it does continue with next step.
  • Press the Power button to turn ON the printer.
  • Disconnect the USB cable from the back of the printer.
  • Disconnect the power cord from the electrical outlet.
  • Disconnect the power cord from the printer.
  • Wait 30 seconds.
  • Reconnect the power cord to the electrical outlet.
  • Reconnect the power cord to the printer.
  • Press the Power button to turn on the printer.
  • Reconnect the USB cable to the printer.
  • Check if the error message still displays.
  • If the error is still there you need to send it for repair, as the sensor for the door might have gone bad.
Regards,
Shrey
0helpful
2answers

I cannot clear the "Door

Hi

When you open the print cartridge access door there is a black toggle switch that needs to be in the depressed position to let the unit know the door is closed. If the cartridge door is not completely closed, the error message displays.

1. Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.
NOTE: To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.
2. Check the product control panel to see if the error message still displays.
If the issue persists, see the next step.

Check the cartridge door for obstructions
1.Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.
NOTE: Bits of paper, packing materials, and tape might prevent the door from closing completely.
2. Remove any obstructions.
3. Check the product control panel to see if the error message still displays.

If the problem still persists you need to reset the product...
1.Press the Power button to turn on the product.
2.Disconnect the USB cable from the back of the product.
3.Disconnect the power cord from the electrical outlet.
4.Disconnect the power cord from the product.
5.Wait 30 seconds.
6.Reconnect the power cord to the electrical outlet.
7.Reconnect the power cord to the product.
8.Press the Power button to turn on the product.
9.Reconnect the USB cable to the product.
10.Check the product control panel to see if the error message still displays.


Please get back to us if you have further query else please accept the suggestion.

Thank you for contacting fixya.com

0helpful
1answer

Print enable

ERROR: Print Unable XX

The machine has a mechanical problem.
-OR-
A foreign object such as a clip or ripped paper is in the machine.


FIX 1: Open the scanner cover and look on the left, middle and right hand side under the covers for any foreign objects inside the machine. If the error message continues, disconnect the machine from the power source for several minutes then reconnect it.

FIX 2:
1. Unplug/disconnect the power cord from your printer.
2. Press Set button,while holding the Set button re-connect the power to your printer.
3. The Error code will be display "Machine Error 46."
4. If the Error code appear, press the "arrow up button"( ^ ) there will be numbers that are going to be display.
5. Choose 8 then press Set Button.
6. Press Arrow Up button again then Choose Zero (0) and press Set Button Again,now you will enter Service Mode.
8. Press "Mono Key/Button" 25 times or until "Purge Counter Appear."
9. Now press arrow up (^) again then choose "2" press Set Button.
10. Press Arrow Up (^) again then choose "7" press Set Button.
11. Press Arrow Up (^) again then choose "8" press Set Button.
12. Press Arrow Up (^) again then choose "3" press Set Button.
13. The purge counter will be reset to Zero.
14. Now Press Stop/Exit Button.
15. You will return to Machine Error 46.
16. Press Arrow Up (^) then choose 9 press Set Button.
17. Press Arrow Up (^) again then once more choose 9 press Set Button.
18. Your Printer will reset then wait until it power up again.



If all else fails, here is the User Manual with a troubleshooting section at the end:
http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002376/cv_dcp145_asaoceeng_usr.pdf

I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

0helpful
1answer

I keep getting a 'Phone off the hook' message. Phone is not off the hook

Hi,

Disconnect the power cord from back of the printer ( while printer is power on )
While holding the # and 6 key connect the cord back
( This step will erase all the fax logs and settings you have set on the printer )

Also
Press the Setup button and Scroll to FAX SETTINGS ( or ADVANCED FAX SETTINGS )
Check for ECM ( Error correction mode ) - Press OK
Turn it OFF

Finally if the issue is still not resolved,
Disconnect the Phone cord from Printer port and re-connect
Check for any other loose connections ( of phone socket ) within the house. ( disconnect and reconnect )

The Error message should go off
0helpful
1answer

Canon Multipass F80 printer. "Check printer press resume key"

On the f80 you need a shop to go to service mode and get the error code and tell you what the problem is. Could be purge assembly, waste ink full, feeder error, printhead error, any number of possible problems.
2helpful
2answers

Km-2030 Checksum error f1

my copier is displaying error code 100, whats the problem km 2030
Not finding what you are looking for?

248 views

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

old marine
old marine

Level 3 Expert

2426 Answers

ZJ Limited
ZJ Limited

Level 3 Expert

17989 Answers

Cindy Wells

Level 3 Expert

6688 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...