We have a freezer purchased11/07. I t has never frozen the foods.The first GE rep did nothing but move it s littl farther from the back wall and checked the molding around the door. Today a new rep replaced a faulty defrost unit. It has been running about 1 1/2 hours/ Getting colder, but the outside walls are getting very very warm. Is this normal for a relatively new freezer starting up to run so warm on the outside walls. It has yet to freeze some ice packs I left in there. We have lost food before and now wondering if this will work. Help as we have not been happy with the product.
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