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Not to sound dumb...but there is a slide up and down button with a lock on it on the side...you should be able to slide that button away from the lock position and unlock it that way...Hope it helps
Mine wouldn't connect and would tell me it was too full (even though I had plenty of space) and would shut down. I ran this utility, and it reinstalled the firmware and formatted the device, now it works perfectly.
The first time I tried to restore the firmware in my Pearl it would not recognize it. I had to follow all the troubleshooting instructions that popup when you run the software. Basically, try taking the battery out and waiting 10 seconds or so. Run the software and read all the instructions at the bottom of the popup window. then hold the play button, plug your player in, and keep holding that button until the software recognizes it. It works.
Solution #4
posted on May 28, 2008
Quue
I had many of the same problems as listed above. what worked for me was to go here and download the firmware upgrade installer. Follow the directions and be sure to check the reformat box b4 you start. My pearl th1100a is working fine now. Hope this helps Q
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