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I was not able to scan to the computer from the printer and I resolved the issue by selecting "Enable Scan from Device Pannel" in the "Scan to PC Setings" menu in the "Samsung Easy Printer Manager". Somehow, the default value for this option was "Disable" and my printer could not make the connection to the computer. After changing it to "Enable Scan from Device Pannel", I was able to scan the documents to my computer using the menu options from the printer pannel.
In my case the printer was in a closet (as I do not want to keep it in my room and Wi-Fi allows me to do so) and it seems that the fusser heat attracted some unwelcome guests... Mice... Their faecal matter has fallen into all the bits and ends that sense the paper coming out of the fusser... Due to the heat they dried up and the printer started throwing "Scan unit open or paper jam2" errors... Took a while to figure out and vacuum all the faecal matter out and the printer is now running... Was getting ready to start taking it apart...
I had the same issue with Windows 7 64 bit.I managed to solve it by doing the following
1. Locate the scan2pc.exe program in C:\Windows\twain_32\Samsung\CLX3170
2. Right-click/properties - Compatibility tab.
3.Set compatibility to win xp. Set "Run as Administrator"
I also added the scan2pc.exe to the firewall allowed programs (did that for scanmgr.exe as well, but I don't think I needed to).
Works great now!
Good luck!!
Look at scanner mechanism under glass. See if the clip has popped off of the slide guide "tube". Also, there is a scanner lock on this model. I believe it is near the back by the hinges but you can check the manual to be sure.
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