Stopping Auto Tray Selection

check the computer you are printing from. Check the printer properties when the print box comes up before you click on ok. Check the paper source setting in each computers printer settings

One suggestion is to check if there is paper behind the tray which is stopping the paper lift mechanism from functioning properly. The paper senso rcould be dirty or broken and will need to be serviced. Or, the papersize dial could be set to the wrong paper size.

Change the tray select from Auto to Tray1 in printer properties.

Hope that solves

"MP" tray is refering to the top fold down tray on the front of printer (bypass tray) You might load paper in the bypass and see what it does?

You can do one or a nother thing. You can change the paper size in paper tray 3 to Legal size or you can go into the user settings, under addtional funcation and choose, that tray 3 will not daisy chain when tray 2 is empty or you can make tray 3 not to be able to print too.

It is pulling paper from the tray specified within the application you are printing from or the driver. For example, from Microsoft word, you would have to go into page setup and select the tray you would like it to pull from. You will also want to check which tray it is pulling from in the driver, however the application generally overrides the driver settings. Both of which override anything you program at the machine.

For tray linking to work, both Paper Size AND Paper type must be configured the same for both trays. You probably have the paper sizes the same but types could be different. The is no setting to make tray linking work.. it will do it automatically if the above settings are correct.

YOU NEED TO GO TO THE WEB MENU AND SET YOUR PRINTER TO AUTO SELECT TRAY AND SET BOTH TRAYS TO SAME EXACT PAPER TYPE

If I understand correctly you have two trays and the first one is set to Letter but keeps defaulting to the second tray which is Legal?

1- Sawp the trays, if it is defaulting to tray 2 then put Letter where the Legal is and see if it solves your problem.
2- it may be that it is defaulting to Legal and not to the 2nd tray, no matter what position it's in. In that case the only way to change it is the settings ( most copiers it will be in the service mode not User mode) you will not have access to it if that's the case.
Did you talk to the supervisor or Service Manager? It must be a mom and pop shop otherwise they would have sent a tech out.
Good luck.

Go to Paper Menu > Paper Size > Tray 1 - note what the Auto setting states (Letter, A4, Legal, etc.) Pull the tray out to set what it is configured for. Then reinsert it & pull it out a few times, noting what the display show the Auto size show. It should match the tray's settings.

If the Display indicates otherwise, it means one of two things:

1) The "auto size sensing" board on the left may be defective. The left side of the tray has a matrix of 3 plastic tabs that stick out in certain order depending on the tray setting. If this board fails, it may show Executive or A4 when the tray is set for letter.

2) The tray may be in-between two settings. Try to readjust the tray length setting between sizes. (You will notice the plastic tabs will change order.) The last time you loaded paper it may have pushed it just enough so that it is no longer seen as letter by the auto sensing board.

I hope this helps...