Hi raqhulrai13 put in your gamil email acouunt and then your password. This should solves this problem if your still have the problem you will need to do a hard reser on the phone it will wipe out everything on the phone. If you can't get any of these solutions to work then you need to to take it to your local carrier
I’m happy to help further over the phone at https://www.6ya.com/expert/ronald_e152e07e272e4f27
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