Only recieve HD programs on my Vip 612 receiver. I want to receive non HD channels as well

The channel you are trying to view is not included in your package. If you think this channel should be included, contact customer service at 1-800-333-3474, they can correct whatever issue is causing this.

Hi there Rick, my name is Kimberly and I form part of the Social Media Department with DISH. It is my pleasure to help you. A VIP 612 is a single receiver, meaning it can only control one tv independently, if you do have a second Tv connected it is mirrored correct? (meaning it watches/shares the same programming as the main TV connected directly to the receiver) If so, the TV connected with RG6 cable must be on channel 3 in order to receive a picture. Feel free to reach me at: [email protected] if you have any additional questions or concerns.

Kimberly Escobar
Social Media Representative
DISH L.L.C

am_witek,

Our 625 receiver is not an HD model. Our current HD models are ViP 211/211k, 222, 612, 622, 722/722k, 922, and our Hopper receiver.

If you have any other questions, let me know!

Tommy Faust
DISH Social Media Representative

Hey there, ihacharya! I saw your post and would like to offer you assistance. You are going to need to upgrade your dish satellite to a newer model as the LNBF on the one you have isn't capable of receiving HD signal. You can email me your account number so that I can look into that for you. My email address is [email protected].

Hope that helps!

Hi edhayes27 my name is Mike Houston of DISH Network Executive Office. This posting in FixYa shows you have the 311 receiver; this receiver will only show SD channels. We do have the VIP 211 which will show in HD and SD channels. If possible can you verify the model number of your receiver, which indicates you

Indefinitely until it is discontinued manually. Or the program no longer comes on at that time. Thanks for using Fix Ya.

We would be happy to help you with this. The volume levelingfeature that we have sounds perfect for this situation; it keeps the volumelevels consistent between programming and commercials and also prevents drasticvolume level changes when switching between HD and SD programming. The volumeleveling feature is supported by the following receivers: ViP 222k, ViP 612,ViP 722k, and ViP 922; the model number of your receiver is displayed onthe front in the lower left corner. Your receiver needs to be connected by onof the following: composite cable (green, blue, red cables), coax cable (singlecable with metallic tip), HDMI or optical devices that do not support Dolbyaudio.

Start by pressing the menu button on your DISH Network remote control, thenpress the number 6 for system setup then 7 for audio output. Once therehighlight the "Enable" option below Volume Leveling and press select.Once enable exit the menu by selecting done on the right side of the screen.

We hope this helps to get things set up the way you like it. Thanks forchoosing DISH Network!


Phillip Chang
DISH Network Customer Service Representative

When you bring up your guide look at the top of the screen and you will see the LIST: if this says ALL HD then press the guide button until you see ALL SUB or a menu and select ALL SUB. If your guide keeps changing by itself its possible to have remote interfence since you have a UHF remote, especially if you also see channel changes as well. Try setting the guide and go from there. If you still continue to have issues call 1-800-333-3474 for tech support for extensive troubleshooting or at dishnetwork .com/tech.