My Machine Francis X6 has presented the problem of variation in the amount of water - quantity / volume of coffee in the cup when making coffee. Ouvir Ler foneticamenteDicionário - Ver dicionário detalhado

The issue you are experiencing with your Illy Francis Francis X9 may be due to a malfunctioning seal or gasket.

The coffee pod holder and brew head are sealed together with a rubber gasket, which creates a tight seal to prevent leaks. If the gasket is damaged or worn, it may not create a proper seal, causing water to leak out of the machine.

I believe to troubleshoot this issue, you can try removing the coffee pod holder and inspecting the gasket for any damage or wear. If you find any issues with the gasket, you can replace it with a new one to ensure a proper seal. You can purchase replacement gaskets from Illy or from a third-party supplier.

Another possible cause of the issue could be a clogged or dirty brew head. Over time, the brew head can become clogged with coffee grounds or other debris, which can cause water to leak around the edges. To clean the brew head, you can remove it from the machine and soak it in a solution of hot water and white vinegar to remove any buildup or debris.

It's also possible that the issue is related to the machine's pump or water flow system. If the pump is not working properly, it may not be able to generate enough pressure to push water through the coffee pod. In this case, you may need to have the machine serviced by a qualified technician to diagnose and repair the issue.

Make your espresso as normal with the exception that you keep holding down the button until it has dispensed what you want to be the correct quantity. Next espresso you make will then be the correct quantity.

Do you think it may need the amount ow water flow to be reprogrammed? If you think it's a possibility then when making your next coffee press and continue to hold down the 1 cup button until you have the amount of coffee you require in the cup. Then make another cup the normal way without continuing to hold the button, you should get the same quantity of coffee as the previous cup now.

I'm not familiar with that model but oftentimes programming the quantity of water will involve pressing and continuing to hold the button down until the desired quantity of water has been dispensed. Next time you press and release the button and it should stop when that same quantity is in the cup because you holding the button last time has programmed it for that amount.

The way to program the quantity of water is to press & hold the button you are programming until the amount of water you want is in the cup, then release it. Next time you make a cup with that same button with a single press this time it should cut off with that same amount in the cup. If that doesn't work then take it back, that is what a guarantee is for.

Hold the coffee button down from the moment it is pressed till the water in the cup reaches the desired volume, then release. It will now save that volume amount to memory.

You don't mention if you've programmed the quantity since it started behaving strangely, so....
instead of pressing the 'coffee cup ' icon button once, hold it down all the way through the brewing procedure (it will bip) until the correct amount of coffee has been pumped into your cup, then release the button. This quantity has now been programmed into the memory and should produce the same amount of coffee every time, on a sigle press.

It comes out together. You can adjust the amount by holding down the coffee button when making coffee and release it when it reaches the desire quantity.Can be adjusted on all three cups individually.

Hi
Try reprogramming the machine. Push and hold the button for the coffee you want, but hold it all the way through the process. Don't release the button until you get the amount of coffee you want for that button, then release the button. That should get you the same amount next time. You can do this for each coffee button.

It is possible that the gasket under the spring is damaged, remove the screen and diffuser and check the spring and gaskek in the middle hole. You can try backwashing which might force the spring and gasket in position.