My mobigo and the original cartridge it came with works just fine. Every game I've tried to purchase (Toy Story 3, Cars, and Mickey Mouse) however will not work. The mobigo keeps telling us to insert a cartridge, even though one is already in. It won't read these new games. Please help me to know how to fix this. Thanks! Julie

try this: take the cartridge from both compartments. take out the cartridge. press the on button for 30 seconds. place the batteries back into the toy. try turning it on.

My son's is doing the same thing just emailed vtech as well

Try taking out the batteries and the game and holding down the "on" button for one minute, then put the batteries back in and try again. The tech support will tell you do that anyway. If that does not work, I would contact them for repair or replacement. I had that problem and that is what I was told to do, they ended up replacing my daughter's mobigo at no charge.

Called vtech today about mostly unused mobigo not identifying cartridges, they told me the toy is defective. It was a mobigo 1, which had a year warranty. We bought it too early for my son and it sat on a shelf for almost two years. We bought another from a craigslister whose son never used it only to find the same issue upon opening. Vtech suggested we purchase the Mobigo 2, but I am against doing so after finding out those only have a three month warranty. Quality control isssue?????

I just had this same problem. Micky danced and moved his mouth but no sound. I opened up Mickey's outfit at the back of the neck up to the top of his head and found a broken wire. I spliced the wire back together and Mickey works again! The 2 wires go from the back center of Mickey's head to the top of his left shoulder. Hope this helps someone else!

same problem here trying to download games with the 3 free v coins im lucky enough i got one but cant get anymore couldnt get into download centre at all lastnight i put it down to being busy with everyone trying to get the games

I too had this problem... if u are using the learning lodge cd ... it wont work (the version is too old) uninstall the old version and go to www.vtechkids.com/downloads and download the latest version of the learning lodge navigator. once u do that ... connect the mobigo... it will reinstall all the necessary software and fix the problem. ours is working perfectly now. the manual should have stated "always make sure u have the latest version of the software" or there should be an update button on the current version to always check for updates :)

Hi tpenix1023

Please everyone that comes across my info take a few seconds of your time to rate my solution which you can select at the bottom of my answer Was this solution helpful? YES or NO :)... As i have taken time to answer your question the best i can Thank You......


• Remove and discard the "Try Me" pull-tab, located on
Mickey's right foot next to the battery compartment.
Once the TRY ME pull tab is removed, the toy will
perform its full play pattern as described below.
• Be sure the ON/OFF switch is in the ON position.
The ON/OFF switch is also located on Mickey's right foot,
next to the battery compartment.

There are 2 places where you can press Mickey to begin play:
• LEFT HAND
• LEFT FOOT
Press either place to begin play.
There are 2 ways to play with Dance Star Mickey:
DANCE MODE
Press Mickey's foot to see him perform
one of 6 different dances!
• TECHNO
• MAMBO
• MOONDANCE
• "SHAKE YOUR GROOVE THING"
• "GET UP OFFA THAT THING"
• "M" TO THE "I"
GAME MODE
Press Mickey's hand to alternate between 2 games:
• Mickey says
Follow along and repeat Mickey's moves -
but only when he says "Mickey says!"
• Freeze dance
Dance to the beat when Mickey says "Go".
When he says "Stop", you freeze in place!

Nikki :)

Hi jimandapril2

Please everyone that comes across my info take a few seconds of your time to rate my solution which you can select at the bottom of my answer Was this solution helpful? YES or NO :)... As i have taken time to answer your question the best i can Thank You......

BEFORE YOU BEGIN
• Remove and discard the "Try Me" pull-tab, located on
Mickey's right foot next to the battery compartment.
Once the TRY ME pull tab is removed, the toy will
perform its full play pattern as described below.
• Be sure the ON/OFF switch is in the ON position.
The ON/OFF switch is also located on Mickey's right foot,
next to the battery compartment.

HOW TO PLAY
There are 2 places where you can press Mickey to begin play:
• LEFT HAND
• LEFT FOOT
Press either place to begin play.
There are 2 ways to play with Dance Star Mickey:
DANCE MODE
Press Mickey's foot to see him perform
one of 6 different dances!
• TECHNO
• MAMBO
• MOONDANCE
• "SHAKE YOUR GROOVE THING"
• "GET UP OFFA THAT THING"
• "M" TO THE "I"
GAME MODE
Press Mickey's hand to alternate between 2 games:
• Mickey says
Follow along and repeat Mickey's moves -
but only when he says "Mickey says!"
• Freeze dance
Dance to the beat when Mickey says "Go".
When he says "Stop", you freeze in place!

I have the same problem. Contacted the manufacturer and they said that all of the brand new game cartridges must be defective. I find that hard to believe that five brand new games are defective. Any solutions?