In answer to the question "Sounds like there is a marble or coin in drum", you answered, "remove the heater which is held by 1 19mm nut in the centre", which sounds like it could help me solve a similar problem (dropped a screw between the drum and tub while installing new baffles)... Problem is, I don't know exactly where is the heater: could you point me to a source of documentation?
Don't know the whirpool duet cos i'm in uk not us.
i assume your machine is a front loader
places to look for heater are
remove back plate and look for heater at bottom of rear face of tub
sometimes heater is mounted on front plate of tub in which case tilt machine backwards and see if you can see heater mounted towards bottom of front face.
most likely place however is on the rear plate of the tub
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