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Re: HI I VE JUST BOUGHT A NEW PRINTERHEAD FOR MY CANON...
You could try to reseat the printhead again.
Remove printhead, lower printhead lever, close cover.
Let printer to cycle to alarm condition.
Reinstall printhead.
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Are they the manufacturer's new cartridges? Frequently refilled or non-branded cartridges will not be recognized; if so replace with new ink tanks from Canon. Otherwise pull out the ink tanks and reinsert them. They may not be fully seated. New cartridges may be required to replace a bad cartridge; talk to Canon about the warranty.
Power cycling the printer (on/off, pulling the power cord) may reset an error. Some printers need to be on when the power cord is removed from the unit and then the wall to do the reset.
The next thing is to check the printhead if it is removable. (There is a lever that locks the printhead on some printers - lift it up after removing the ink cartridges. You can then pull the printhead and clean it (lint-free cloths and bottled or distilled water). Wipe away from critical parts.) Finally a new printhead may help; otherwise the unit needs service.
You can download the manual of “Canon MultiPASS MP390 Desktop Photo Printer” and follow the cartridge installation instructions under the menu “Maintenance” for replacing Ink Tanks. This will solve your problem. Please click here which you can download the user manual. In the web page, find the “Guides and Manuals” headline below and click on the file name “MultiPASS_MP390_Users_Guide_EN.pdf” to download the Pdf file of MultiPASS MP390 User's Guide.
If you don’t have Acrobat Reader to open the downloaded pdf manual you can download the Acrobat Reader by clicking here. Hope this helps. If you would like to vote for the answer, this will help the others to see the similar problems solved and also will be a satisfaction factor for me to continue helping you. All the best.
What you will need to keep in mind is that the ink cartridge contains liquid ink, once opened, can and will evaporate. First, wash you hands with soap and water to remove excess finger/hand oils. Use a clean, moist, paper towel, make sure you ring out the excess water from the paper towel before you begin. Remove cartridge, gently wipe the towel over the contact's pad, and the nozzel tip. Use a dry towel, and patt dry, reinstall. and run an alignment pattern test. Note: If you do not see an ink trail on the paper towel, The Ink has dried up, and you will need to but a new cartridge. Note: do not touch the Cartridge GOLD contacts, with your fingers, finger OIL will clog the jet pours, and cause them to corrode.
I had the same problem. I removed the cartridges and then the printerhead. I cleaned the printerhead with a piece of cloth and then replaced it and then the cartridges. This seems to have fixed the "wrong cartridge" problem for now. I was told by a friend that if the problem persits, replacing the printerhead may be a more permanent solution, but no guarantee.
hi i am a certified Canon repair tech for this printer. what it sounds like is that the ribbon cable that go from the carridge unit to the main board are plugged in to the wrong connector. check the connectors and try to match up by size. hope this helps.
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