Romaneastwoo,
What type receiver is your TV connected to? Do you know your remote model number - located on back of the remote at the top (ex. 2 digit number 5.3 ir). The majority of our TV 1 remotes work in IR mode. If this universal remote uses UHF frequency, it will not work for the IR frequency. Please let me know your receiver and remote types and I will see if there is anything we can do for this remote.
Ray Calo
DISH Network - Executive Offices
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