Hi,
First, I would like to know if there is any error message that is showing up?
If no, it would be best if you check if your browser block certain sites like the one that you are trying. You will be able to view the pop up blocker settings under "tools" of your browser.Please make sure that it is turned off.
Now, if the pop up blocker is turned off, next thing you can do is to clear your browsers cache and cookies.
I think this problem could possibly be resolved by clearing the cache and cookies of your browser if you haven't done so recently. If you need help with this, can you please tell me if you use Internet Explorer, Firefox, or otherwise.
Cookies are pieces of information generated by a Web server and stored in the user's computer so that a website will remember the user's past activity. The cache is the information that your browser saves about websites to enable it to load faster upon repeat visits. Unfortunately, because these pieces of information are saved and not always up to date, they can cause browser difficulties, so clearing them is the only way to reset everything.
Clearing your browsers cache and cookies will depend on the browser you are using. Let me provide you the link where you can find the steps:
Here it goes:
http://www.google.com/support/accounts/bin/answer.py?answer=32050
Now, if the problem still persists, the last option would be changing your browser.
Google Chrome and Safari are notorious for having problems with certain pages on the eBay site, since the site code isn't optimized for those browsers. If you have Firefox or Internet Explorer on your computer, I would recommend you try using one of those browsers when using eBay instead.
Thanks.
Computer Support
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