My two Haier SC278G fridges have been shipped back from Dubai neither unit will cool but the power and internal light is operating. Regards Ian

Dubai is 220 volts and america is 110volts ?? perhaps this has something to do with it

Hello

First of all make sure nothing is blocking the passageway between the freezer and the refrigerator compartments.

If airflow is restricted by, a loaf of bread for example situated in front of the passageway, the refrigerator won't get cold. Be aware that a refrigerator will tend to run longer when it's full of food, the door is opened frequently, or the room temperature is hot.

Before you call a repairperson, do the following:

1) Determine whether the refrigerator section is being cooled. If you see frost at the top of a "frost-free" refrigerator even when the cold control is set low, it means the refrigerator probably has a full charge of refrigerant and it is the thermostat that is faulty or out of calibration.

2) Try turning the cold control both up and down. If the compressor doesn't shut off, the cold control may be broken. Call a repairperson. During the repair, it is a good idea to have the defrost timer and heaters checked to ensure they are working correctly.

3) Look at the condenser coils, located at the bottom of the refrigerator (behind the kick plate) or, in some cases, at the back. These coils disperse heat from inside the refrigerator out into the room with the aid of a fan. If the coils are dirty, the refrigerator won't operate efficiently. You must clean them regularly.

4) Make sure the drain line under the evaporator coils, which goes to a pan underneath, is not plugged up (water should drip into the pan when the refrigerator is defrosting).

5) To put off having the refrigerator repaired for a few days, you may be able to defrost it manually with a hair dryer-if you can access the cooling coils in the freezer section. Excessive moisture in the coils can turn into a frozen mass, reducing efficiency. Be very careful when using the hair dryer near a water source as there is a serious risk of electrical shock. Also be careful not to melt the plastic parts.

Good luck..

Make sure that you leave them unplugged for about an hour after you get them moved. This will let the refrigerant stabilize. Make sure all of the coils are clean. And if you have already done this, then make sure that the compressor is kicking on. When it kicks on you should hear a click and then hear the fridge start running. If you don't hear the click when the fridge tries to start, then I would suggest looking at the compressor relay or the starting capacitor for the compressor. Check for voltage. You should have voltage on both sides of the relay when the compressor is running or trying to start.