Kodak DS3500 scanner

Error code 171,0,0 on the Canon 5600F scanner indicates a communication error between the scanner and the computer. Here are a few troubleshooting steps you can try:

1. Check the cable connection between the scanner and the computer. Make sure that the USB cable is securely plugged in on both ends and that there are no visible signs of damage.
2. Try a different USB port on the computer. Sometimes, the USB port that the scanner is plugged into can be the issue.
3. Make sure that the scanner driver is installed and up-to-date. You can check for driver updates on the Canon website.
4. Uninstall and reinstall the scanner driver. This can sometimes fix communication issues.
5. Try scanning film with a different scanning software. There may be an issue with the software you are using.

If none of these steps work, it's possible that there may be a hardware issue with the scanner. In this case, you may need to contact Canon support for further assistance.

Error 55: "Lamp I2C error reading from DAC". Operator log message: "Cycle power, if problem persists, call service.". This error is involves communication errors between the LED AY and the DAC. A couple things can be done to alleviate this issue but unfortunately, as a user, you can only perform the first step. The other steps require a Kodak Field Engineer to complete. First step, upgrade your Firmware. Firmware updates can be found at the following web page: http://graphics.kodak.com/DocImaging/US/en/Support_Center/Document_Scanners/Production/i5200_Scanner/Support/Drivers_And_Downloads/i5000_Series_Scanner_Firmware/index.htm. If you still experience issues following the firmware upgrade, call Kodak Service & Support to schedule a field engineer to be dispatched to your site.

In canon IR 2016j, if you get error " check document", its a communication error. so you check the flat cables in control board ( is a board in the scanning section)
* Change cable from scanning lamp
* change 2 cables from ip board.

Try these things:

1. place a doc to scan in the scanner. Close the lid and hit MENU, COPY document, START.

If that doesn't work you'll need to contact kodak. If it does then try this next:

2. Check for ADMINISTRATOR rights.

1. RIGHT CLICK on the kodak icon and select Properties > Compatibility tab > Run this program as an administrator
2. Select RUN AS ADMINISTRATOR
3. click APPLY
4. click OK

Then try scanning again. If it still doesn't work then-

Reload the driver:

1. select Start > Run.
2. Type %windir%, then click OK.
3. Double-click twain_32.
4. Right-click Kodak, then select Delete.
5. Insert the KODAK All-in-One Printer Software CD into the appropriate drive, then go to (cd drive: > printer > scanner.
   Double-click aioscannr.msi, then follow the instructions to remove it
6. Then go to cd drive: > printer > scanner, then double-click aioscannr.msi, and follow the instructions to install the file.
7. Open Home Center Software
8. Select Scan Documents and Pictures.
9. Scan a document

If it still doesn't work then you'll need to take it in for service.

Try a new USB cable. Scanners require bidirectional communication with the computer and thus can fail when printer itself works. (If you use a print server or USB hub, try a direct connection.) Also try changing USB ports.

Another thing to try is to remove the TWAIN driver and reinstall it. This requires the original software CD from Kodak.
1. From your computer desktop, click Start > Run. (In Windows 7, type run in the search box then click on Run.)
2. Type %windir%, then click OK.
3. Double-click twain_32.
4. Right-click Kodak, then select Delete.
5. Insert the KODAK All-in-One Printer Software CD into the appropriate drive, then go to D: > printer > scanner.
NOTE: The CD is indicated by D: above. The CD drive may be a different letter on your computer.
6. Double-click aioscannr.msi, then follow the instructions to remove it.
7. Go to D: > printer > scanner, then double-click aioscannr.msi, and follow the instructions to install the file.
8. Open Home Center Software:
a. Select Scan Documents and Pictures.
b. Scan a document.

Unfortunately, if the error persists, the scanner may need service. Contact Kodak: http://www.kodak.com/go/contact .

I hope this helps.

Cindy Wells

mw tanya saya punya epson TX111 gimana cara mengatasi general error ketiga lampunya nyala bersama sama..mohon bantuannya...

Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

i found this while i had the same error msg... apparently its actully the USB cable where its does not suffice
here is the link : http://www.fixyourownprinter.com/forums/printer/49111

Thanks
Sanjieev

I can't seem to find a error code 5. What software are you using to scan? Did the error start right after your first? Had the scanner been working?