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Question edited for clarity to add Maker.
Question moved to Make Model category.
The lock button should lock the shaft. With the collet facing you, turn anti-clockwise with grips or pliers. They should never be done up _that_ tight. Try spraying with penetrating oil. Two version of the manual below.
Push the pin on the side next to the tip and hold it while Your wrench is turning the hex shaped piece around the bit that is what is holding your bit in. this should help as i am a proud owner of a Dremel. Hope this helps . if you have any further questions write back.
You can put new grease into that bearing without removing it by following the steps in this M.S. Paint drawing I made. After a bit of protest, mine started running a lot better.
Definitely not Home Depot. Try googling 'dremel model 395 switch', you'll probably come up with something. If not, there's always dremel themselves. This is a current model so there shouldn't be any real problem getting parts.
Sorry, don't know about installation, but I can tell you most of these dremels are real easy to fix in general, not complicated at all.
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