It appears you ve discovered the sound task levers required to adjustment properties. Your Tv can still move levers even when the volume is set to mute. Select the unmute button before any voice or audio would be reactivated. Assuming that seting the TV on mute has predominant integrety over the volume functions where not unmuting usually with the same button on the remote would not achieve accessibility to the volume functions. refer to the TV user guide for diagnostic audios. Good luck
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