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Expert
217 Answers
- Posted on Jan 08, 2011
Re: I bought a new 23 tri-color cartridge for my old hp...
Are you using original cartridges by HP? If you are using the 'copy' manufacturers, they don't always work.
If HP, check you've removed all packaging, especially around the nozzel and circuit contacts. Look for sticky tape to be removed.
i have exactly the same problem. The old cartridge works, the new one doesn't. I took it back to the store . the cartridge works on their printer, but won't work on mine.
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