Re: GE JES1384SF Mine quit working so I unplugged it and put a pot of boiling water in it and let the steam dissolve whatever was gumming things up. I used an electric hot plate to keep the water boiling. I let it boil for a couple of hours. I left the door 2/3 open. The microwave is working again. It is four years old and has been used every day, many times a day before it stopped working.
Follow-up: After 20 days it stopped working again. I removed the keypad and it had a lot of sticky goo on the solder joints, so I took a Q-tip with alcohol and cleaned it. Didn't help. By the way removing the stainless steel top is a slide out (towards the back) operation. Similar to the way a computer case slides open. There is a track on the front sides of the cover that fits a long tab. New control unit is $69.00 herehttp://www.partselect.com/PS753837-GE-WB...
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