I have still not received an answer and I placed my question 4 - 5 hours ago, and paid 16.00 for premium service, what do I do? My question is I have a jvc hd 52 z575, television and do not have the original remote, which has a cc button on it. The remote I have works except I cannot turn off the cc, now after playing with buttons to fix, i have a large empty square almost half of the screen, if I push the dsp ( I think) button a clock and some timers will fill this black square for a moment then go away again. I need to remove the back box and hopefully the cc is gone otherwise it is on under the box then I need to fix that as well PLEASZE help or refund my credit card i possess a receipt invoice number 255854, placed at 6:32 pm. so FIX ME. LM

It depends on the type of question you've posted. If it was a premium question and you've paid for the same then hopefully you might have received it on the same day you've posted. Usually, a premium question will be answered within an hour. If I am not wrong, it must be a premium question. If you have problem finding the answer, login to FixYa.com, click the "My FixYa" on the upper top corner of the page, click "My Activity" and then click your problem related to your printer and check for the answer.

Actually, if a user receives answers or comments, an email regarding the comment/answer is sent to the user's email address as a notification. Check your email address and see whether you've got any notification about the problem you've posted or not.

Also, at the time when you login to your fixya account, you will see a ribbon with "View " or similar button will be displayed on the top of the page, if you find this, simply click it and you'll be directed to the page.

Let me know if you need further help.

Good Luck.

Thanks for using FixYa.

Thanks for your question!

I'm sorry that you haven't received an answer yet.

The response rate on FixYa FREE questions is usually over 80%, but sometimes questions go un-answered when:
1. the question is unclear, incomplete, or poorly worded...
2. the question is mis-categorized - so the correct experts aren't viewing it...
3. the question requires an answer for something that cannot be explained online adequately...
4. specific training, tools, or equipment are required to avoid injury or death...
5. the Experts that are online simply don't have the resources to answer your question fully...

Please feel free to re-work your question if you feel one of these may be the reason.
Of course you are not required - but converting your question to a PAID one usually increases the reply rate as well.

Normal rates for FixYa are...
$ 9.99 answer for one question.
$12.99 Live Real-Time online chat or premium e-mail support.
$29.99 Live Real Time phone support
Sometimes FixYa will run specials for unlimited questions via monthly subscription or reduced rates for limited periods.


Consider the savings that can be had when an informed Expert can save you a $100 service call, or a $350 trip to the car dealership.
Your problem solved - guaranteed! Or your money back!!

If you don't want to pay - feel free to re-submit your question so it returns back to the top of the work queue if you still need help.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for helping with your FREE question

Answer questions successfully until you progress to Wiz or Guru rank.

Download the FixYa livechat utility and install it.

You'll then get invite to answer livechat or premium questions which you can earn up to $10 (not £10) for each successful solution.

Afterwards you must answer fifty free unsolved questions a month to retain your premium expert status.

See http://www.fixya.com/ExpPayFAQ.aspx for full details.

The important point is that you don't get paid for doing nothing, nor do you get paid if all you give are useless (or even mostly useless) answers.

I hope this has helped you, if so please return the favour by rating my answer.

Thanks for your question!
I'm sorry that you haven't received an answer yet.
The response rate on FixYa FREE questions is usually over 80%, but sometimes questions go un-answered when:
1. the question is unclear, incomplete, or poorly worded...
2. the question is mis-categorized - so the correct experts aren't viewing it...
3. the question requires an answer for something that cannot be explained online adequately...
4. specific training, tools, or equipment are required to avoid injury or death...
5. the Experts that are online simply don't have the resources to answer your question fully...
Please feel free to re-work your question if you feel one of these may be the reason.
Of course you are not required - but converting your question to a PAID one usually increases the reply rate as well.
Normal rates for FixYa are...
$ 9.99 answer for one question.
$12.99 Live Real-Time online chat or premium e-mail support.
$29.99 Live Real Time phone support
Sometimes FixYa will run specials for unlimited questions via monthly subscription or reduced rates for limited periods.


Consider the savings that can be had when an informed Expert can save you a $100 service call, or a $350 trip to the car dealership.
Your problem solved - guaranteed! Or your money back!!

If you don't want to pay - feel free to re-submit your question so it returns back to the top of the work queue if you still need help.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for helping with your FREE question

Thanks for your question!
I'm sorry that you haven't received an answer yet.
The response rate on FixYa FREE questions is usually over 80%, but sometimes questions go un-answered when:
1. the question is unclear, incomplete, or poorly worded...
2. the question is mis-categorized - so the correct experts aren't viewing it...
3. the question requires an answer for something that cannot be explained online adequately...
4. specific training, tools, or equipment are required to avoid injury or death...
5. the Experts that are online simply don't have the resources to answer your question fully...
Please feel free to re-work your question if you feel one of these may be the reason.
Of course you are not required - but converting your question to a PAID one usually increases the reply rate as well.
Normal rates for FixYa are...
$ 9.99 answer for one question.
$12.99 Live Real-Time online chat or premium e-mail support.
$29.99 Live Real Time phone support
Sometimes FixYa will run specials for unlimited questions via monthly subscription or reduced rates for limited periods.


Consider the savings that can be had when an informed Expert can save you a $100 service call, or a $350 trip to the car dealership.
Your problem solved - guaranteed! Or your money back!!

If you don't want to pay - feel free to re-submit your question so it returns back to the top of the work queue if you still need help.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for helping with your FREE question

Yes, I am in Texas, just moved there from Michigan. Got away from the cold just in time. It's beautiful in Colorado, but just too cold for me.

I had no idea you had paid for a premium service. You contacted me thru the free forum. If you would like for me to get the payment for the premium service, you could contact fixya thru this email ( [email protected] ) and tell her (Lauren) how you did not get the information you needed from the premium question you asked and would like that credit to go to me. She will know what to do about it. I really don't know how you would go about it. As it stands right now, you will end up paying whoever answered you first unless you gave somebody a FixYa! rating and accepted the solution. Unless you request a refund. Which is what you may need to do. I hate to see some other person get paid for my knowledge. This has happened to me on many occasions. I get contacted thru the free forum to solve a problem they have paid somebody else for. I don't spend a whole lot of time on the site, since almost everything I do on this site is free help.

In the premium questions you should not give anyone anything but a "Thanks for Trying" unless you are satisfied you have received the help you have paid for. I never seen a link to the premium question you paid for, so I never got a chance to answer you there. I am sure that some of the answers you were getting there were very amusing, to say the least. As I told you in my last post, I really am an expert in these receivers and I don't believe there is another expert here with the experience actually repairing them as I have. There is a decent bunch of folks working here, but many are not really the experts they claim to be. It can be a pretty frustrating activity using the premium service because there are so many so called "Experts" that are only in this for the money and try to answer questions they know nothing about. I hope it was not as bad for you as I have seen in many other cases.

Thanks,

Dave (tech48)

As to being charge, you may pls inquire from [email protected].

Based on your added comment in the Live Session "
elric_martin: Just got interupted as server went down have not received answer". We can continue here or in your original post. The Live Session once closed could not be resumed.