Washer is making a loud knocking noise and the drum may be moving forward toward the door and/or hitting the side of the washer. It's worst while on washing cycle - improves with spin especially as speed increases.

Open the door and see if there is excessive movement on the stainless drum. Ca you move it forwards and backwards, up and down? If so then the most likely cause is the drum bearings. You need a tradsemas to chage these using special pullers.

Hi,

Most noises from a washing machine occur during the spin cycle. If you hear loud thumping during the spin, the load of clothes may have become unbalanced. Stop the washer and redistribute the clothes, then re-start it. Repeat these steps if necessary.

Check the pump

It sounds like the shocks for the drum are broken. The shocks absorb the wobbling of the drum due to unbalanced loads, etc. Remove the lower front panel (with machine unplugged) and look towards the back on each side and see if you see broken or hanging shocks. The panel has 2 screws I think and should come right off.
Also, if you can open the door and lifting up on the drum inside the machine and moving it around and hear a clunking sound, the drum bearings may be bad. Give that a try and see what you find.

ok open the door
make sure the thing is empty
try to move the inner tub
if you can shke it side to side anything but around
you have a broken spinner support

Hi,
This is difficult to work out as there are so many different symptoms. Here are my thoughts -

Dust from carbon rushes is black. Grey dust usually comes from a loose concrete weight. Loose tub weights are rare on this model but they cause a loud knocking noise which is often worse when the washing machine is revving up to spin and dying down from a spin (suspension problems are also often worse at this safe too). It's not normally a metallic sound though.

If the noise is coming from the motor banging against the sides of the machine then it will make the machine move when it happens. The whole machine may jump or move to one side. The motor often thumps the side of the washing machine on Hotpoint washers where the motor is fitted at the top of the tub and over to the right hand side. This is a daft place to fit a motor and only .I think they've eventually stopped now though.

It is normal to be able to push the drum to the side so that the motor hits the casing. If the suspension has gone, the tub should be twisted and leaning to one side more than the other or it just could be very loose. It's difficult to check suspension if you don't know how it should feel.

If the noise is coming from the inner drum hitting the heating element or throwing an object like a £1 coin (trapped between the inner drum and the outer tub) around, then the washing machine will be stable but the noise would still be a horrible metallic knocking. This is one cause I suspect.
Thank you for contacting Fixya.com

Hi,
This is difficult to work out as there are so many different symptoms. Here are my thoughts -

Dust from carbon rushes is black. Grey dust usually comes from a loose concrete weight. Loose tub weights are rare on this model but they cause a loud knocking noise which is often worse when the washing machine is revving up to spin and dying down from a spin (suspension problems are also often worse at this safe too). It's not normally a metallic sound though.

If the noise is coming from the motor banging against the sides of the machine then it will make the machine move when it happens. The whole machine may jump or move to one side. The motor often thumps the side of the washing machine on Hotpoint washers where the motor is fitted at the top of the tub and over to the right hand side. This is a daft place to fit a motor and only .I think they've eventually stopped now though.

It is normal to be able to push the drum to the side so that the motor hits the casing. If the suspension has gone, the tub should be twisted and leaning to one side more than the other or it just could be very loose. It's difficult to check suspension if you don't know how it should feel.

If the noise is coming from the inner drum hitting the heating element or throwing an object like a £1 coin (trapped between the inner drum and the outer tub) around, then the washing machine will be stable but the noise would still be a horrible metallic knocking. This is one cause I suspect.
Thank you for contacting Fixya.com

Most front loaders are pretty much the same and it sounds like your tub bearings are going bad. There is also a problem in some front loaders where the drum arms corrode and break. You won't know until you pull it apart. If you are doing the work yourself it depends on the parts you need. You can knock out old bearings and match some up.
If you are paying someone, it may be cheaper to buy a new washer..

I think that the drum bearings have gone on the machine..

To open the door and spin the empty drum quickly by hand and you should hear the noise or say a less amplifed one.. You can also move the inner drum up and down to see if there is something wrong with it..

Hello I think that the drum bearings have gone on the machine..

To open the door and spin the empty drum quickly by hand and you should hear the noise or say a less amplifed one.. Also another way to check is to move the inner durm up and down to see if there is any play in it..

If you need any further advice then dont hesistate to ask....