Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code
13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help.
Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19
Message on printer Display Panel
What it means.
What to do.
13.XX PAPER JAM [LOCATION]
Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.
For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation.
3.0 PAPER JAM [LOCATION]
A non-specific paper jam occurred.
1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation.
13.1 PAPER JAM OPEN INPUT TRAYS
Paper-delay jam at paperfeed area.
1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it.
13.10 PAPER JAM CHECK DUPLEXER
Jam at duplexer.
1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure.
13.14
For Laserjet 5si. This error is caused by a defective paper control PCA
Replace paper control PCA.
13.2 PAPER JAM OPEN INPUT TRAYS
Paper-stopped jam at paper-feed area.
1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam.
13.20 PAPER JAM CHECK REAR DOOR
Media stopped in the paper path during power on or when the top door was closed.
1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags
13.21 DOOR OPEN JAM
The top cover was open while printing.
1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation.
13.5 PAPER JAM CHECK REAR DOOR
Paper-delay jam at fuser.
1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller.
13.6 PAPER JAM CHECK REAR DOOR
Paper-stopped jam at fuser.
1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags.
13.99 PAPER JAM [LOCATION]
A non-specific paper jam occurred.
1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation
If
you find a piece of jammed paper, remove it by holding it with both
hands and pulling firmly (see A). The goal is to keep the paper from
tearing. If several pieces are jammed together, try pulling out the
middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though.
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