-
Master
457 Answers
- Posted on Jan 01, 2011
Re: Kindle will not charge from out let or computer
Please clarify: what charger did you use to connect to an outlet? The Kindle 3 comes with an USB cable to charge from a PC or Mac computer and no charger outside for many countries outside the US (for other countries an external charger is available from Amazon as optional accessory). Use of a different charger (e.g. mobile phone charger with USB connector) is not supported, not recommended and may fry your Kindle if a wrong voltage is hooked to it.
Things you can try:
- Use a different outlet to charge the Kindle.
- If you use the supplied USB cable to connect to a PC, make sure its
firmly seated on both ends. Connect to a powered USB port directly on
your computer. Some external USB hubs do not come with a separate power supply
(external power supply is mandatory for an USB 2.0 hub, some cheap
models are sold without one anyway) and are not suited to charge
anything. Just to make sure, disconnect any other USB device except mouse / keyboard to check if the USB port in use is not burdened by too much drain.
- The Kindle power LED should glow amber while charging and green if the device is fully charged.
- Give the Kindle a reset pressing Home --> Menu --> Settings --> Menu and select
"Restart." If the charge light is on but the device is still not charging, contact Amazon customer service.
- If the charge light does not light, the AC adapter or cable needs to be replaced.
- Contact Amazon customer support for any warranty issues.
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