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Posted on Jul 08, 2008
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Sending a fax

Each time I attempt to send a FAX it fails the first time, no matter who I'm sending it to. Most of the time it will go on the 2nd or 3rd time, but yesterday I made 6 attempts to send and they all failed. I called the receiver and they had been receiving properly all day no problems on their end.

I do use Vonage but the signal is always clean on the part I can hear when the call is initiating.

  • callruss Jul 08, 2008

    I was told when I Switched to Vonage I didn't need the broad band filters any longer, so I removed them. Could my credit card modum be adding interferance? I will also try re-routing/replaceing the cable.

  • callruss Jul 08, 2008

    I added a filter, and re-routed cable and the first fax I sent went the first time, 3 pages without a hitch.



    Thanks



    Russ

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1 Answer

Ginko

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  • HP Master 19,396 Answers
  • Posted on Jul 08, 2008
Ginko
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It is a problem with phone cable or with phone settings

  • Ginko
    Ginko Jul 08, 2008

    Try replacing the phone cable, and inspecting if there is any device (power adapters, power cable etc.) very near to the phone cable, this devices can cause disturbance that cause fax to fail most of the time.
    If you are using a broadband filter try also replacing the filter.


  • Ginko
    Ginko Jul 08, 2008

    I do not think the modem can generate enough field to create interference, in any case don' keep it on top of the cable, try moving phone cables and see if it improves. Also test the system with a broadband filter, even if Vonage does not need one (it is voip), broadband may still be using regular landline signal.

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Related Questions:

0helpful
1answer

Error 339 SENDING FAX

Definition

The remote fax machine might be defective.

Solutions
  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.
0helpful
1answer
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1answer

Fax does try and send but then stops and prints an error page err 388 each time?

The remote fax machine might be defective.

Solutions
  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.

If you need more help come back.

Post / thumbs / testimonial are welcome!

0helpful
1answer

Recieve error 334 when sending fax but i am able to recieve faxes

Error Codes: 332, 333, 334, 335, 336, 337, 338 ECM, 339 ECM, 340 ECM, 341 ECM, 342 ECM, 343 Definition

The remote fax machine might be defective.

Solutions
  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.
Error Code: 334
Definition

The remote fax machine might be defective.

Solutions

  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.
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1answer

Not pausing to acknowledge

Open up the feeder to see if a piece of paper is holding a switch actuator down.
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Sending fax

If you sending the fax over the memory, fax can scann doc. while dialing, or in the same time, but if you sending directly (on-hook dial) fax is sending the document while beeing reeded.

You may try to check the phone lines, browse the documents before sending,clean the original document feed rollers,...
if fax sudenly stops and wrinkle the orig. documents there is problem in scanner area

2helpful
1answer

Fax

344 Error can be caused by a few things. One of the following is occurring:
The sending fax has failed to respond to a fax command from the receiving fax due to poor line quality or fax interruption.

The sender has pressed cancel button while the reception was in progess.

In rare conditions, incompatibility has been encountered by two faxes and causes the sending fax to abandon the fax call.

Solutions:
Fax session was using ECM. Check your fax settings under the fax set-up menu on the printer. Disable the ECM (Error Correction Mode).

Fax at a different time to see if line quality improves.

Try relocating the fax to a differnt phone plug.

Replace the phone cord attached to the fax/printer.
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Fax machine stoped receiveing fax

First, check your fax's phone line. Put a regular phone on it and check for dial tone and line noise. If the line is dead or noisy, this will cause a problem. 
You can also try dialing your fax number from another phone and see if the fax unit picks up the line and starts initiating communication. (sounds like modem noises)
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I try sending a fax then the paper goes through it makes a loud beep and the message says theres been an error try again this happens all the time no matter who I fax. then it prints out error confirmation stating Mode G3 send error
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Brother MFC 8860DN: Send Problems

Update the firmware and it does support SMTP-AUTH
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