I also have this problem, I am very confused and the advice given above is not applicable to the problem. I have rethreaded and changed the tension and all I get is the front of the stitch on the reverse of the fabric. Help
Usually it is the opposite problem of what you think, try rethreading your machine , because the bobbin thread has to lock on to the top thread. Try this test, with presser foot up, pull top & bottom threads, they should pull smoothly, now lower presser foot and pull again, they should barely move. Try your tension at 3 and your length longer. If that doesn't seat your thread in the tension discs, I don't know what will. You can always call Brother at 1-877-276-8437 and ask if you got a dud and what you can do about it.
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