There is a problem with the loading basket, or the VHS tape is stuck inside and the eject mechanism can not cycle the tape out. To check this, open the lid so you can see the tape, if it is wrapped around the head and roller, hit the eject button to see if the tape is being pulled or jammed, cut the tape with scissors to free it up to see if it will pop out. If the tape is okay, it means you have a faulty loading basket.
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