Not too familiar with this product, but it looks like a vent free heater. ALL vent free heaters are required to have an ODS pilot light. These pilots monitor the oxygen level in the room and if it detects a low oxygen level, it shuts down the whole heater. This is what I think is really happening. And the solution is simple. Near the rear of the metal tube where the pilot light flame comes out, you will find two very small holes. If these holes get even a little plugged up with dust you will have this problem. Just get a can of air or use an air compressor and blow air through these holes. I bet that this will solve your problem. It is also a good idea to keep the area around your heater clean and free of dust. I have a free standing gas log heater and at the start of each season I take the logs out and vacuum everything, inside and out, and also underneath the unit. Then I use my air compressor to blow out any remaining dust, especially around the pilot light, and of course, I then blow air through the two tiny holes in the pilot light tube. Since I started doing this, I have not had any problems with my heater.
SOURCE: charmglow model cgl300tq. cannot seem to get
You will need a manometer to determine your gas pressure, the amount required is posted on your appliance. Take both a static and dynamic reading on the inlet side of the gas valve. If it is not high enough consult a plumber. If it is take a reading on the manifold side. If the gas pressure is too low again consult a plumber. If it is within spec check orifaces and burner tubes if any for debris and spiders.
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