No water through group head

Hi Dont use the cleaning powder yet. Remove the group head shower and clean it with steel wool, then clean the group head where the shower sits with sfeel wool. Remove the filter fron the group handle and clean the under side. Also clean the group handle before you put the filter back in. You shouldn't use powder in these machines, but if you do, you need to put a blind filter (filter with no holes in it)in the group handle. If you dont have a blind filter, you can use foil to cover your filter. When you have done that, you need to add a 1/4 teaspoon of powder into the foil covered basket and lock the handle in the group head. Switch the coffee button on for a few seconds then off again.Domt take handle out yet. Repeat this on/off proceedure 5 or 6 times. Now remove the handle and flush out any powder that is left. Leaving the foil in place, lock the handle back into the group head and repeat the above proceedure. This fushes out any powder residue. Make a coffee and discard. Now your machine has bee back flushed. Again, i do not recomend using powder in these machines. The poder can back flow into the boiler. Just make sure you give it a good flush. If you clean your group head and shower weekly, you'll never need to use powder. Dazza COFFEE MACHINE TECHNICIAN

You have huge corrosion and scale in the boiler. Your heating element will be fried soon. Boiler must be opened up and cleaned, element may be salvageable. USE ONLY BOTTLED WATER NEVER EVER TAP.
www.dolcevitaespresso.com

We can fix this, your boiler gasket is leaking it may be just the gasket is the element burned out. Depending on your location, go to www.dolcevitaespresso.com.

Time for a new group head gasket and probably all the recommended preventative maintenance.
Mike [email protected]

Remove the top panel one of the thermostats on the tank tripped, reset thermostat, and turn machine on.

1. check the coffe filter>> it could be teard up and leaking(check it carefuly it is hard to see sometimes)
   
2. check the pressure you get from group. 7 - 9 bar pressure you should get to handle. if it is biger than check by pas valve and adjust the pressure, also check up boiler security valve(security valve for water for coffee)
   

My Rancilio Silva is not making the water or steam hot anymore. Is it fairly easy to replace the heating element?

there are two class of expresso coffée: one produce crema and the other none. A 9 sec shot, means you are putting ground coffee that are way too coarse. The Silvia requires coffee grounf extremely fine, near powder texture.
Hope this help