The 9808 error is usually caused by a problem connecting to the iTunes store server. It can be something like the date and time on your computer being wrong and so confusing itunes or it can be a problem with your security software. It is often advised to Uncheck the box labeled "Check for server revocation certificate" in the security section under the advanced tab of your Internet Options settings. Hope this helps. Please rate my response.
1) Go into your Internet Options
2) Click the Advanced tab
3) Scroll down to Security
4) Uncheck the box labeled "Check for server revocation certificate"
Thanks.
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