IXL. downloaded toy story disc. then there was the auto update download which took the whole morning because it kept saying my internet disconnected when it really didn't. finally, on the process of transferring the toy story program from my computer library to the ixl, it said that there wasn't enough memory and everything on the ixl side of the screen disappeared including the games, songs and pictures that came with it. It also says there's 0mb used and 0mb free. The unit turns on but only to the fisher price screen and stays there. I tried to reset but still turns on the fisher price screen. HELP!

SOURCE: I can not update the

The IXL software has been designed and certified to work only in 32 bits OS's. You have a 64 bit OS so that might be a problem. But it looks like it's a hardware problem
The first thing you should do is to try to use a different USB cable. If it's the same you must check that the handheld device is functional: connect it to a Linux pc and it should appear as an external memory device - if it doesn't then it's defective.
If the hardware is good then it's a software problem: uninstall the IXL software, manually delete all remaining folders, reboot then install and run a registry cleaner like
http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm
Then you need to reinstall the software: make sure the device it's not connected to the pc and put the disk in and launch the install process. Once the install is done you will be able to update it.

SOURCE: computer will not download auto

Having the same problem, believe it might be due to a significant amount of people trying do the update. Either way I think it is terrible that fisher price could not have fixed this. They should re-imburse people who have been majorly inconvenienced. As for now I think you just have to wait.