You may need to removed the power cable and jumper cord that is connected to the unit threw the base that is in the portable case. Once you removed these from the base, try plugging it directly into the back of your unit and turn on again to see if this corrects the problem. If so, the power cable was not plugged securely into the jumper cord that was in the base. It has to be securely plugged into the jumper cable to send the power to the unit.
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