Its a hardware issue on the phone. its a problem with the headset speaker on the phone itself. your phone should also work with a hands free set. the speaker, on the earpiece, is probably no longer connected or blown. theres no way to fix this but if your phone is still under warranty you can contact your provider or nokia. every phone from nokia has a 12 month warranty automatically! i hope this helps!!
it happened to me once before and then it just started working again i am not sure why, maybe there is some setting that needs to be changed?
its kinda like a car speaker. the phone has a seperate speaker for the speaker phone and one for the ear piece. there are two wires a positive and a negitive there is a better than average chance a wire could have came loose. the only setting on the phone is a mute setting but that mutes your voice not the incomming call.
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