Kenmore HE2 Plus Front Load Washer Logo
Posted on Dec 24, 2010
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The door remains locked - Kenmore HE2 Plus Front Load Washer

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  • Master 1,554 Answers
  • Posted on Dec 24, 2010
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Whirlpool-made Front Loading such as the Kenmore Elite washing machines use a door lock and switch assembly having a tab that can be pulled manually for emergency opening of the door. This tab can be accessed with the removal of the lower front access panel. Disconnect power to the washer and drain the water from the tub before accessing it.

Remove the three screws attaching the lower front access panel to the cabinet then pull the panel down and off the cabinet. You can prop up the bottom front edge of the washer or cushion and lean it against the wall to access and remove the screws more easily.

Once the panel is off, reach up along the inside of the front panel and locate the bottom of the door lock and switch assembly on the right side. Locate the tear-drop shaped tab then gently pull it down until a click is heard, and then open the door.
the door remains locked - 4620bef.jpg

The door lock and switch assembly may need to be replaced if the problem persists. The replacement procedure is here.

Some
Whirlpool-made Front Loading such as the Kenmore Elite use another type of door lock and switch assembly but still with the release tab and can be accessed through the washer top. Remove the screws attaching the top panel to the rear of the machine then pull the panel rearward and off the cabinet. Pull the release tab until a click is heard then open the door.

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Many Kenmore ovens have a control lock that keeps the oven door locked even when the self-clean cycle has not been in use. This feature is meant to prevent children from opening the door or using the controls on the oven. To cancel the oven lockout, push and hold "Stop" for three seconds. Wait 15 seconds for the oven door to unlock automatically.

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After verifying that the oven lockout feature has been released and waiting at least an hour after a self-clean cycle, if the oven door remains locked, try to reset the oven. Disconnect power to the range, and wait 30 seconds. Restore power and try again. If the door remains locked, disconnect the power and try to reset the circuit breaker or fuse. Contact Kenmore if the door remains locked after both attempts at a power reset at 800-827-6655.
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Open the door. In the upper left corner, press and hold the door switch (the one that controls the inside light). Start a self clean cycle and wait for lock motor to engage. When the lock stops moving it should be in the unlocked position. Press cancel to stop the self clean.

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My oven is in lock mode after i had cleaned it. I can't open it now and the lock light is on.

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