Cannot scan on HP6500 says no scan options refer to device documentation, has only happened since i installed new internet security

Scan to PC is not set up on the device. For this to work you will need a piece of a software on the PC that will be waiting for scan requests, and a setting on the device to know where and how to find the PC with that software. Usually both are set up at the time of installation, when it is done with the Full Driver Package, usually provided on a CD/DVD, or you can look for it and download from hp dot com. Download the latest and the biggest one, then install it.

In order to scan, we have to install teh full feature software on the computer.
If it is already installed, then please follow the below steps.
Open the solution center and click on settings. Take the pointer on scan settings and click on scan to setup.
A new destination list will open and take all the entries, one by one, to right, and click on update the device. If it is already on right, please take it to left and click on update the device or OK and again take it to right and click on update the device or OK.

Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.

For normal scanning you can choose the option of Scanners and Cameras wizard in control panel. But it is better if you have software disk of printer because it contains more option.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

HI,
this is a very normal problem with this printer..do one thing unplug the USB cable from the printer..then if its not working go unplug the USB cable..insert the CD go to my computer..right click on the cd icon explore>>util>>ccc>>uninstall l2..after that restart the system...do a complete installation..issue will be resolved...

try installing this with your anti virus disabled scanner drivers have a way of not getting installed because of anti virus programs it helped with mine

Im not sure of this ..maybe the scanner driver has been corrupt ...uninstall all existing printer driver on your computer...and install a new compatible one..^_^.

Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

go here
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00503569&cc=us&lc=en&dlc=en&product=441240&dlc=en&lang=en