The phone should be reset by removing all power to the phone and base for about 15 minutes. to reset the phone remove the batteries from the phone, unplug the charger from the base AND unplug the phone line (there is voltage on the phone line) after you have reset the devices hook it all back and place the handset in the base for a few seconds to sync it to the system. do this with each handset.
be aware tho resetting it this way will remove any stored numbers from the memory.
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