How old is the battery?
They have a service life and require replacing after they no longer hold a charge. This could be 2 years or 8 years depending on how often it is used and how regularly it is charged etc.
If it is a new battery, then take it back as it could be defective.
Possibly could also be the charger but you could verify that by charging a different battery and seeing if it charges that second battery ok, or not.
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