Having a major issue with brand new Napoleon pellet stove insert. it has broke 3 times with the same problem and havent even had it for 1 year. The auger motor goes bad. this is a model np145. I work as a heating and air tech and it seems to me that something is causing the motor to go bad. they keep replacing it and then in 6- 8 weeks it stops working. is this a common issue? what do i do?

Call the manufacturer and talk to them, they are the best source of information on their product.

https://www.woodlanddirect.com/Timberwolf-TPS35-Pellet-Stove?st-t=text&gclid=CjwKCAjw9L_tBRBXEiwAOWVVCSz2Xcb0vSnm8Dv4upz32_mnXq27VT81hzmxEDWAiWJB2LbMuITE5RoC_LkQAvD_BwE

I would suggest contacting Napoleon directly at 1(800) 461-5581 and ask for a registered Napoleon service dealer in your area. You can also go to this website http://www.napoleonfireplaces.com/find-a-store/ and ask them if they have a service technician if you are in the United States. Pellet stoves are extremely temperamental and can be a real bear to try and diagnose. Honestly, leave the diagnosing and troubleshooting to guys that have meters and gauges to properly diagnose the issue. I hope this helps.

honeywell th115 dual use thermostat - farenheit or celcius

Did i sound as if the auger got jammed when you first heard this noise? Or was the stove overheating? Have you changed the brand of pellets recently, from what you had been using? These are just a few of the things that can cause a pellet stove auger to stop working.

Yes, there is a reset switch, but since you didn't mention which model Napoleon Pellet Stove you have, it's hard to know where to tell you it is.

However, most Napoleon stoves are very similar in how they work and their mechanics. So, I have included a link to an Owners Manual for the NP140 Model. This should point out the things I mentioned, as well as other causes and how to solve them. Be sure to check out the Trouble Shooting Guide.

http://www.napoleonfireplaces.com/Tech/installation_manuals/NPS40_NPI40.pdf

You can download and print this manual if you like.

If you weren't able to chat with someone about this, you want be charged the Chat rate.

Hope this helps head you in the right direction.

Try this....before starting the stove, place a handful of pellets into the burn pot. Start stove with feed rate about 2-3. Let the pellets ignite fully, then turn pellet rate to about 5, less then max. Let a good flame develop for 5 minutes or so, then turn on the fan. I set the fan at about 3-4 as advised by the tech. Reduce feed rate to about 4. I keep my damper on 2 1/2 to 3 to supply air intake. Napoleon is not the greatest stove, and I'm having an issue with mine after 3 years, but hopefully this helps. It will never give the heat of a wood stove, but get a strong fire going first, then tune it down after the room gets warm.

it over fueling at low setting this is a comon problem and will do exsaclly what you have said

Mine does the same thing too-what I do is shut it off and put it on again then it works fine.

Begin by unplugging the pellet stove and using an extension cord, plug the pellet stove into a different circuit, with a different breaker. It is possible that the breaker itself is faulty. If you prove that the problem is in the breaker, replace it. If the new circuit also trips, then you will have to assume that the stove cord, or the stove mechanism is faulty and either repair or replace it. good luck with it. let me know.

please mark this answer as a fixya! ty.