Question about HP Photosmart Premium C309A All-In-One Printer

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I bought a new hp C309 printer today and I cannot get it to work. It gives a Ink System Failure - 0xc19a0036 error. I have removed the ink cartridges twice and made sure they were properly vented and installed them properly. It continues to give the ink system failure error.

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Posted on Jan 30, 2019

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  • HP Master
  • 7,733 Answers

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (I bought a new hp - c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.


If you need more help come back.

Post / thumbs / testimonial are welcome!

Posted on Dec 21, 2010

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Have a hp 3310 it says ink system failure error 0xc18a0106 it wont print,scan,copy and it does have enough ink. thank 4 ur help


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Thanks for using FixYa. To resolvethe issue of display of error Oxc19a0036 you’ll need to reset the printer andto reset it please follow the step-by-step procedure on the link---

Howto Reset Photo Smart Printers

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