The user cannot select a paper tray for a print job from within an application. It is also not possible to configure a default paper tray in the Document Defaults, Printing Preferences, Printing Defaults driver options.
This problem may be experienced with an HP PCL5e, PCL5c, or PCL6 LaserJet printer driver on any of the following Operating Systems:
- Windows NT 4.0
- Windows 2000
- Windows XP/.NET
Typical symptoms of this issues include:
- Paper tray selection grayed out.
- Cannot select paper tray, only size and type.
- Not possible to select tray.
SOLUTION: Perform the following steps to clear the
NT Forms configuration.
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Go to the Printers folder by clicking Start , Settings , and Printers .
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Right-click the printer and go to Properties .
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Go to the NT Forms tab.
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Click the Clear All button.
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To save and exit, click the OK button.
SUMMARY: This is expected printer driver behavior. The
NT Forms feature allows a user or system administrator to configure a so-called "form-to-tray assignment" for the printer. When this feature is enabled it is not possible to select a specific paper tray for a print job, or to set it as default, because the system is aware of the specific paper size and type loaded in the various printer trays, which makes the source selection redundant. Some applications or environments may require a "form-to-tray assignment" in order to take advantage of certain features. For instance, in an Active Directory environment, this feature has to be enabled for the operating system to be able to report the available paper sizes in the printer to the Active Directory
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Microsoft Windows 7 (64-bit)
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