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Mine is doing the same. For over 2 months now I've been adding fabric softner to the detergent compartment but I broke down and called a repairman to come tomorrow... at a ridiculous repair rate. My washer is less than 3 years old and this will be the 3rd major problem that needed to be fixed. I've seen a lot of people post the same problem - some say all 3 compartments won't drain.
Most likely the fabric soft dispenser is clogged . this happens when you wash alot in cold water the left over fabric softner get very pasty and can clog it up. You can try filling the dispenser with hot water and run a cycle with hot water this should unclog the dispenser .
Take the dispenser out the washer and clean it very good. Pull the caps off and make sure no fabric softner is hanging around the hole. The unit uses a siphon effect to drain the compartments. It's normal to have some water left over tho. Just not full of water.
I had this same problem. I found a repair manual online and found out how to get into Service Test Mode. There is a test (t12) for the dispenser motor/mechanise. Running this test basically just runs water through each of the dispenser compartments (prewash, wash, bleach, fabric softner). All ran fine - no error codes. I continued to run the test on the fabric softner dispenser repeatedly and after 5-10 cycles it started draining properly. I think a tube (or valve or opening) was just clogged with the built up softner. I also put some vinegar in the compartment a time or two just to clean out any residue. Be careful with the Service Test Mode - read directions carefully - the manual warns that if you don't get out of it corretly that it can lock up you washer.
not draining from compartment is usually caused by a blockage it compartmnet, try pooring boiling water into the compartment, this will usually resolve problem
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