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Posted on Oct 19, 2017
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We purchased a home with an electric start/gas fireplace...no owners manual...we turned on the gas with the key, flipped the switches on the wall and the fireplace unit...we see the ignitor clicking and a spark...but we hear no gas and can not get it started...are we missing a gas turn on somewhere???? we have never had a fireplace like this.

1 Answer

jack morton

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  • Master 523 Answers
  • Posted on Oct 19, 2017
jack morton
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Not for sure what you have, but if you just purchased the house, there might be air in the gas lines. If it sat vacant and the gas was off, or if they has swapped meters/worked on gas lines? Try cycling the fireplace several times. Or look around for a small door opening or if it's mounted to the exterior wall, look outside for the supply line in. If you do find a valve in the closed position, be aware of the fact that it may be off due to a reason, and you may want a plumber/fire place tech to service it.

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Nov 27, 2007

SOURCE: marco gas firplace

I also have a Marco fireplace with what sounds like the same setup as you. I've been digging for an owners manual myself for allowed clearances around the fireplace for wood mantles and such.

If the fireplace has a key valve it DOES NOT have a pilot. My fireplace has gas logs in it and I simply light a long match (or use one of those long necked stove lighting wands) stick it between the logs and turn on the gas. Make sure that the match doesn't extinguish as you poke it in between the logs (it may take 4-5 seconds before the gas lights up.) Also make sure that your flue is all the way open when using gas as your fuel.

Good luck!

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Anonymous

  • 1 Answer
  • Posted on Dec 16, 2008

SOURCE: Rewiring Fireplace Electrical Insert

I looked up regular electral diagram for the different elements.

Anonymous

  • 63 Answers
  • Posted on Apr 06, 2009

SOURCE: Marco fireplace Model 794 cant light the pilot

the valve handle is on when the handle is in line with valve body, off when crossed...are you pushing in on the pilot gas valve under unit? if not.. open bottom panel.. turn knob to pilot..push and hold down while sparking..if pilot lights continue to hold for about 60 secounds.. then release knob and turn to on! Also FYI... these units have a vent recall on them! please go to google and type in your heater, then model #

Anonymous

  • 92 Answers
  • Posted on Apr 13, 2009

SOURCE: soot on glass,outside vent and on walls of fireplace

you have a problem with combustion.unit is not burning properly you should turn unit off and call a pro the life you save may be your own

Anonymous

  • 1 Answer
  • Posted on Nov 06, 2009

SOURCE: my heat n glow fireplace comes on fine with all

Therinnaiguy - Thanks for the response and I have a follow up comment adn question.

I'm having a similar problem with a Heat'n'Glo fireplace in a new house I just bought. Fireplace lights but goes out after 10-15 seconds .. and yes I think on mine the flames do go all blue and lift up as it extinguishes from right to left.

My fireplace has the Direct Spark Ignition (DSI) so there is no pilot light. Besides the igniter connecting to the DSI module below, there are not any other sensors connected (unless there well hidden or one is wrapped in the igniter).

The LED on the DSI module blinks fast when turned on, which indicated "Normal Operation. Call for Heat." Before all the flames go out I can hear the igniter try to relight a few more times.

Any additional thougths on the problems? What should I do to ensure that the vents are not plugged or anything?

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Remove the wires from you wall switch and clean them so you have new metal showing and tighten them back to the wall switch.

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If this doe not work do the same thing to the wires on the gas valve where they hook to the TP/TH connecting and the Th connection.
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I have a Model 792864B. Before you attempt to light the pilot light - make sure that any wall control switch or remote control for the fireplace is in the off position. Locate the gas supply line. There should be a gas supply valve to turn on the gas supply. The valve is usually painted a different color than the supply line like blue, green or yellow. Open the valve by pivoting the handle to be parallel to the gas line, usually counter-clockwise. When it is closed it is at a 90 degree angle from the supply line. Locate the pilot light assembly - this is the pilot light. There should also be a red or black ignitor button and a black or green valve control knob with the words "on" "off" and "pilot" on it. It may be located inside a black box, mine is marked heatolator, that has a lift off top. Lift off the top of the box. Push in the valve control knob and turn it until the word "pilot" is in line with the arrow (my arrow is red) or indicator line. While pressing and holding in the valve control knob - it presses in about 1/4", press the red or black ignitor button repeatedly (once per second) until the pilot ignites. Once the pilot is lit, continue to hold the valve knob in for about 30 seconds and then slowly release. The pilot should remain lit. If it remains lit, press in and turn the valve control knob to the "on" position. The on/off wall or remote control switch should now light your fireplace. If the pilot doesn't ignite, turn off gas supply valve, wait about 5 minutes and try it again.
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