My kindle is frozen. I cannot reach my home page. I am stuck between the last thing I was reading and the kindle store and I cannot go anywhere else. It has been like this for 3 days.

Most important is to register with amazon. IF you have not created an account at Amazon.com, you will need to do that first. Then you can register your paperwhite there or From paperwhite. tap the 3line icon on the right. tap settings, Start with Registration and Household. If this device has been registered it will say registered to: and name and ask if you wish to deregister. If it has not been registered tap and enter you info. You will need to know your amazon account name and password. If you have other people in the house that will be allowed limited access you can set up space for them. Device options will let you set up things you want your kindle to do. I set my Reading options all of them off. I set Airplane mode to off. You only need to set-up Wi-Fi if you wish to download from the store while away home. You can read anything that has been added to you library, anytime and anywhere.
For additional help: log into amazon.

You can reach Kindle Customer Support via phone or chat by clicking one of the links below:

To contact us via phone:
http://www.amazon.com/clicktocall

To contact us via chat:
http://www.amazon.com/clicktochat

Try resetting the Kindle by holding the power slider for 20 seconds then letting go. If that doesn't fix it, contact Amazon.

If it is a FIRE then it may have an app like MAIL running in the back ground. Turn off all apps. It's a tablet, it will only last a few hours.
The eReaders last for weeks, the Tablets last for hours.

If it's an eReader then on the home page search for jfhjfhj - if it says 4 books not indexed then you have 4 books corrupted, go DOWN and delete those 4 books from the kindle and redownload them.

Then it means files of the Kindle Operating system might be corrupted in the Device. You need to reinstall the operating system in the kindle support. You can ask for the Support Kindle Technical Support Registration 877 690 9305

Follow the steps for dealing with a frozen Kindle screen on the Kindle Support web pages.

I have a paperwhite and Fire tablet and never had this kind of problem. Customer support is free and fast.

You can reach Kindle Customer Support via phone or chat by clicking one of the links below:

To contact us via phone:
http://www.amazon.com/clicktocall

To contact us via chat:
http://www.amazon.com/clicktochat

Time for a new Kindle.

Haven't had this happen to me so maybe best to contact the wizards at Amazon. It's free.
You can reach Kindle Customer Support via phone or chat by clicking one of the links below:

To contact us via phone:
http://www.amazon.com/clicktocall

To contact us via chat:
http://www.amazon.com/clicktochat