First try to calibrate the incline as described in your owners manual.
Start the machine. Press the incline up button. While pressing the button, remove the safety key.
Release the inline up button and reinsert the safety key. The machine should run the full cycle, up to maximum elevation, then back down.
If the motor moves and then resets, you may have an incline motor sensor defect. You will need to order a new incline motor. The sensor is not available separately..
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Those instructions I described are found in the manual.
If you remove the hood, there is a tech sheet that describes another method of calibration.
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SOURCE: treadmill stuck on highest incline....and motor
If the incline is stuck, it could be a problem as simple as the gearbox on the motor being jammed. Unplug the treadmill remove the motor shroud then remove the incline motor from the treadmill, reconnect the wiring, plug in the treadmill and then try to run the incline motor outside the treadmill. Many times, this will unjam it if that is the problem and then reinstalling it in the treadmill will get it to work. If you have the same problem or it doesn’t run outside the machine and you can hear it try to work, you need to replace the incline motor.
If the incline motor does not move, we need to figure out if the motor is getting voltage. Use a simple multi-meter and set it to AC volts. When you put it into calibration, it tries to calibrate the directions one at a time. Measure across the white and black wires first, then measure across the white and red wires second. If the motor is getting voltage you will read 120VAC (or
thereabouts) one one of the measurements. If you have voltage but the motor won't move, you need to replace the motor.
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If the incline motor does not move and you have done the voltage test and you do not have any voltage present, there is a problem in the electronics board that supplies the power, you need to replace the board.
SOURCE: T101 incline motor runs all the time, trying to
The pot should have a voltage change since most of them use the B+ of 5v dc. I can't remember if resistance on the is either 1k or 10k ohms if you can pull the pot off the top and check the resistance while rotating the shaft and see if the resistance does change. if the pot is bad then see if you can match it with another. If you have access to electronics parts distributor or go on line and possibly distributors like Digikey my have a match. If you like I can try on your behalf and get Horizon to call you back I am a Horizon, Vision Fitness and Matrix authorized servicer. Let me know
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2manyhobbies thanks for the post, I'll give it a shot!! Where can I get an owners manual?
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