NorStar T7316E Corded Phone Logo
Posted on Dec 15, 2010
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I have a T7316E phone and cannot log into system administration. Tried the feature 983 and code I need is 1020000 (our extensions are 3 digit). When I put that in it says invalid password so I can't even get to the screens. Please help.

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george peters

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  • NorStar Master 860 Answers
  • Posted on Dec 15, 2010
george  peters
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Sounds like the system administrator's password has been changed. To reset the administrator pasword, enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. The password should be defaulted to 0000. Then try Feature 983. if your system has 3 digit intercom #s your password is 1020000.

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I can't log into my Nortel vm account

Change the administrator password by pressing Feature 985 dial 9 even though it is not listed as an option. The display will show Pswd: dial 73738767793. The display will show Reset pswd? Press YES. Now you can log into the voice mail system administrator using Feature 983 and the password 1020000 if you have 3 digit extension numbers. Add or delete the 0 between the 1 & 2 depending if you have 2 digit or 4 digit extension numbers.
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Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


Feature 985 will show you your mailbox extension
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Unlock Nortel t7316e voice mail. when i try to get into my voice mail and after entering my password, th ephone displays "mail box locked contact admin. i am admin and do not how to unlock. I have...

Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


Feature 985 will show you the extension of the phone you are using.
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Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.



So in other words, try 1020000, 10020000, 120000
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Try this:
Press "Feature 985" which will display the voicemail extension #. Dial 9, and you will be prompted for a password. Press "RESETSMPSWD". Then log in with the 1020000.
Good Luck!
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it's really simple.
enter Feature 985 then 9 and spell out RESETSMPSWD (73738767793) and then YES. That's it. it should go back to the original one. if your extension are 3 digits should be 1020000 and so on.
hope it works for you.
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Are you asking how to add mailboxes? You might have to call a pro for the passwords.
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To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit
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