You did not explain uninstall problem. Download "Belarc Advisor" It will tell you all of the serial nos. on your computer. Print out copy incase this helps.
Remove it from add/remove programs, click start - control panel- add/remove programs
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/charles_c2f37a3461344482
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